We have recently discussed differences between Agile & Traditional (Waterfall) project management techniques. Depending on a variety of factors, the appropriate technique could be decided for a project. But one thing that should remain intact irrespective of the methodology chosen, is the process to ensure learnings & scope for improvements are documented.
More often than not, project completion ends with feedback from the business stakeholders/customers. While that is of pivotal importance for ensuring quality delivery, in order to better the internal processes collecting feedback from the individual contributors becomes imperative. This internal project feedback questionnaire should be a part of, what is called as ‘Project Closure Activities’.
To receive a crystal clear feedback, the best time to ask for it is when the project activities are still fresh in team members’ minds. That is, immediately after project completion & just before the individuals are moved onto their next projects – timing of the feedback is crucial as it reinforces the management’s commitment to improving the processes. Even a week of delay would mean change in perception of the employees, turning it into a ‘just another formality.’
Depending on the level of comfort amongst your employees, the feedback questionnaire can be responded to anonymously or openly. If you sense that the individuals are not going to be open about what they feel unless they are protected by anonymity, that is the best way to go about it. Questions in the feedback form should ‘subtly force’ team members to be ‘future focused’. Thus rather than just criticising the past, encourage them to provide a solution for the problems faced. The questions should be designed in a way that they extract positive & negative responses, in a state of balance.
Below is a link to the project feedback template, designed as a Google form. If you want to use it at your workplace, just copy the questions for yourself. Alternatively, this template is also available within the UpRaise review templates.
Do let us know in the comments, if you think we have missed any aspects in the template.