Employee Garrison - Pricing

Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

When your subscription renews each month, you are automatically billed for host products and add-ons based on the number of users in your instance.

If add-on pricing changes after your initial purchase, there’s a 60-day grandfathering period during which you can renew based on the old pricing.

Add-ons are billed based on the number of users in your host product. JIRA Cloud add-ons are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for add-ons.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for licensing across maximum users still apply.

The pricing structure for cloud products and add-ons will be changing July 31, 2017, as follows:

• Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
• Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
• Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
• If per-user pricing is not yet available for this add-on, please contact the vendor for further information.

If you’ve opted for annual billing for your host product, add-ons are also billed annually at a discount (12 months for the price of 10).

Academic, community and open source licenses are not available for cloud add-ons.

Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian’s formula (view example).

If add-on pricing changes after your initial purchase, there’s a 60-day grandfathering period during which you can renew based on the old pricing.

For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you’re running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

For more details about qualifying for special licenses, see here.

For server add-ons, you can extend your add-on trial up to 5 times – in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you’ll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you’re all set.

If you own a legacy JIRA Server Unlimited (100+ users) or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

• Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
• Renew your JIRA license at a non-legacy tier, then purchase the add-on at the same tier.

Learn more

UpRaise For Employee Success, add-on can be used free of cost on JIRA server instances* used by Atlassian Experts. Reach out to anand@amoeboids.com for the Atlassian Experts promotion code.

* Note that only one JIRA server instance per Atlassian Expert is allowed to use the lifetime free promotion code.

This concession is not yet available for JIRA cloud instances.